FAQ - Shipping
WHEN WILL MY ORDER SHIP AND HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
We process all orders Monday through Friday 9am-5pm. This excludes Holidays, Saturdays & Sundays. Our Standard Processing Time is 2 Business Days. Please also allow Shipping Transit Time 1-5 Business Days depending on the type of shipping chosen at checkout.
HOW WILL MY ORDER SHIP AND HOW MUCH DOES SHIPPING COST?
We offer FREE USPS standard shipping on all orders of $49+. On Orders under $49, USPS Ground Advantage Standard Shipping with tracking, 2-5 Business Days is $6.95. USPS Expedited Shipping with tracking, 1-2 Business Days is $39.95.
DO YOU SHIP INTERNATIONALLY?
Unfortunately, we do not offer international shipping. (YET! Check back soon.)
CAN I EDIT OR CANCEL MY ORDER AFTER IT HAS BEEN PLACED?
Once orders are placed you can't cancel or make any changes, so please check your shipping address, billing address, and items carefully!
CAN I SHIP TO MULTIPLE LOCATIONS IN ONE ORDER?
We are not able to ship to multiple addresses in one order. If you’d like to ship your packages to multiple locations, please kindly complete separate transactions.
HOW WILL I KNOW MY ORDER HAS SHIPPED?
You will receive an email notification with your tracking information sent to the email address you provided.
WHAT IS ROUTE?
Route is Package Protection that covers against loss, theft or damage in transit. This insurance is optional and can be removed during checkout.
HOW DO I TRACK MY SHIPMENT?
Upon the shipment of your order, we will send you an email containing a tracking number along with a tracking link. This enables you to monitor the journey of your package, tracing its progress from our Pink Studio to your doorstep.
MY ORDER TRACKING SHOWS DELIVERED, BUT I DIDN’T RECEIVE MY PACKAGE. WHAT DO I DO?
If your package encounters a delay or has yet to arrive, this tracking information empowers you to communicate directly with your local post office for further assistance. It's important to note that once your package departs from our Pink Studio, the responsibility for its successful delivery lies with the designated shipping carrier. If you opted in for our Route Package Insurance, Click HERE to start a claim.
FAQ - PRODUCT INFORMATION
WHAT SIZE SHOULD I BUY?
WHAT SIZE DO YOU RECOMMEND FOR CHILDREN?
Our jewelry has not been designed or manufactured specifically for children and we do recommend that you use caution and your personal discretion for all children under 5. However, our products are nickel free and hypo-allergenic and the best sizes for little ears are Ultra Mini Blings, Mini Blings, Mini Cushions and Mini Leverbacks. Our Mini Marina necklaces are adjustable 16”-18” and can be worn by all, but were designed specifically for teens to adults.
DOES YOUR JEWELRY CONTAIN NICKEL?
All of our Jewelry is 100% Nickel Free, Cadmium Free and Lead Free. Specifically, the posts in our Core Collection are Solid Sterling Silver and the posts in our Party Collection are Titanium. We DO NOT use Stainless Steel Posts, even though they are marketed as “Hypoallergenic”, because they contain Nickel.
HOW SHOULD I CARE FOR MY JEWELRY?
To clean your jewelry, use a soft microfiber cloth to polish or hand wash with gentle soap and warm water. Gently pat dry before wearing.
The main component of our jewelry is Austrian Crystals, we combine many special coatings and effects to achieve different colors and levels of sparkle and intensity. Please avoid all chemical jewelry cleaners as this will void our Bling Warranty.
DO YOU SELL JOJO SIGNATURE TINS & HEARTS?
The JoJo Signature packaging is provided only with the purchase of JoJo Loves You merchandise.
WHAT IS A SINGLE?
Half of a Pair of Earrings. We provide the option to purchase 1 Single Earring to replace the one you’ve misplaced or lost. Please note some styles or colors may no longer be available. If the color you are looking for is not listed, we ask that you email us and provide photographs of the earring you are trying to match to email@example.com.
FAQ - ORDER INFORMATION
DO YOU OFFER E-GIFT CARDS?
WHERE CAN I USE MY E-GIFT CARD?
E-Gift Cards are redeemable only at jojolovesyou.com
DO YOU OFFER GIFT WRAPPING?
Yes, we offer Gift Wrapping for an additional charge of $4.95. The option to select the Gift Wrapping is within each product prior to adding to cart.
CAN I INCLUDE A HANDWRITTEN MESSAGE IN MY PACKAGE?
Absolutely! We would love to include a Special Message to help you Spread the Sparkle. You can include that special message in order notes.
HOW WILL I RECOGNIZE MY PURCHASE ON MY CREDIT CARD STATEMENT?
Credit card transactions will be processed as Bling Bar Jewelry Inc. DBA JoJo Loves You.
DO YOU CHARGE SALES TAX?
Rhode Island residents are required by state law to pay a 7% sales tax on all items.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept all major credit cards, PayPal, PayPal Express, Shop Pay with Affirm, Amazon Pay, Apple Pay, Meta Pay and Google Pay.
WHAT IS YOUR BLING WARRANTY?
We will replace all pieces with a manufacturing defect for 90-days from the date of purchase. This includes a post that snaps off or a stone that falls out. Our Bling Warranty is voided if pieces come in contact with chemicals such as Jewelry Cleaner, Perfumes and Beauty Products.
WHAT IS YOUR DEFECTIVE MERCHANDISE POLICY?
We apologize that you received a damaged item in your shipment. Please send a photo of the damaged product to firstname.lastname@example.org with your information and we would be happy to help you with a resolution.
WHAT IS YOUR RETURN POLICY?
Our Brand Mission is to make sure your jewelry fits you perfectly. If you are unhappy with your purchase, whether it be the fit or color, we will be happy to accept your return within 30 days from the date of purchase, unworn and in its original packaging. Please allow 7-10 Business days for your Return to be received and processed.
Login to your account to start your Return.
We’ll send you a return shipping label if your return is accepted. Customers are responsible for the return shipping costs. The amount of $6.95 will automatically be deducted from your refund. Route Shipping Insurance is not refunded.
Items returned to us without first requesting a return will not be accepted.
You can always contact us with any questions at email@example.com.
Kindly note that items purchased via Facebook Live Sales, Facebook Fridays, Bling Sales, Sale or Clearance pages, and Singles are considered FINAL SALE and cannot be returned.
DO YOU OFFER EXCHANGES?
We are not able to offer exchanges at this time. We recommend returning the item(s) you'd no longer wish to keep and placing a new order for the new item(s). Once your return is received at our warehouse and processed, you will receive a refund back to your original form of payment. Please see our Return Policy for how to start a return.
HOW DO I START A RETURN?
Login to your account to start your Return.
CAN I RETURN AN ITEM(S) PURCHASED AT A RETAIL PARTNER?
At this time, we are unable to accept returns from our retail partners. Please contact the store where you made your purchase to inquire about their return policy.
HOW AND WHEN DO I EARN Sparkles?
For each transaction, you will earn 10 Sparkles for every $1 dollar spent. These Sparkles are granted once your order is fulfilled.
If you want to stack up more Sparkles for discounts and exclusive offers, complete the tasks listed on the Rewards page.
*Keep in mind: Sparkles will only be awarded if you're logged into your JoJo Loves You account. Log in here.
DO MY Sparkle Rewards EXPIRE?
Sparkle Rewards have a one-year shelf life, expiring if there's a year of inactivity. Staying active involves making purchases, earning Sparkles, sharing/completing referrals, redeeming Sparkles, and creating an account.
CAN I LOSE MY Sparkles?
If the Sparkle Reward Program is abused, there's a chance you might lose your Sparkles. Our Sparkle Program relies on trust and fairness. If we detect any misuse, fraudulent activity, or breach of our terms and conditions, we reserve the right to end your participation, leading to the loss of accumulated points.
Abuse of the Sparkle Reward Program includes:
- Creating multiple accounts to gather Sparkle Rewards.
- Engaging in transactions solely for point accumulation without a genuine interest in our products or services.
- Reselling or transferring loyalty rewards to others.
DO YOU DONATE TO CHARITABLE ORGANIZATIONS?
Our commitment to spreading love extends to charitable contributions. We're dedicated to making a positive impact by donating through our jewelry and supporting local charities. If you have a donation request and would like us to contribute to your charity or event, please don't hesitate to email us at firstname.lastname@example.org. Share the details about your charity and event with us, and we'll be eager to explore how we can give back and make a difference together.
WHAT IS THE GIVE LOVE COLLECTION?
CAN I VISIT YOUR STORE?
Our studio AKA The JoJo HQ is not open for public visits. We currently operate exclusively as an online retailer and maintain a studio where all our sparkly jewelry is designed and manufactured. We’d love for you to explore our extensive collection in our online store where you can find over 150 different colors and your perfect size.
I AM AN INFLUENCER OR MEDIA OUTLET AND I HAVE A PRESS INQUIRY. HOW DO I GET IN CONTACT WITH YOU?
You're amazing and we love teaming up!!! Whether it's goodies for your photo shoot, editorial needs, or a friendly chat over the phone, we'd love to connect.
Please email us with "PRESS INQUIRY" in the subject line at email@example.com.
Please include details about the type of press, your contact information, and the deadline.