FAQ - Shipping
WHEN WILL MY ORDER SHIP AND HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
We process all orders Monday through Friday 9am-5pm EST. This excludes holidays, Saturdays & Sundays. Our standard processing time is 2 business days. Please allow additional shipping transit time (1-5 business days) depending on the type of shipping chosen at checkout.
HOW WILL MY ORDER SHIP AND HOW MUCH DOES SHIPPING COST?
We offer FREE USPS standard shipping on all orders of $49+. On orders under $49, USPS Ground Advantage standard shipping with tracking (2-5 business days) is $6.95.
USPS Priority Mail Express Shipping with tracking (1-2 business days) is $39.95.
In the event that a ship-to address is wrong upon order placement and the package is shipped; the customer will be liable for ALL costs associated with re-shipping the package to its correct destination.
We highly encourage opting in to Route package protection at check-out, to protect you in the event your package does not reach its final destination successfully.
DO YOU SHIP INTERNATIONALLY?
Unfortunately, we do not offer international shipping. (YET! Check back soon.)
CAN I EDIT OR CANCEL MY ORDER AFTER IT HAS BEEN PLACED?
Once orders are placed you can't cancel or make any changes, so please check your shipping address, billing address, and items carefully!
In the event that a ship-to address is wrong upon order placement and the package is shipped; the customer will be liable for ALL costs associated with re-shipping the package to its correct destination.
CAN I SHIP TO MULTIPLE LOCATIONS IN ONE ORDER?
We are not able to ship to multiple addresses in one order. If you’d like to ship your packages to multiple locations, please kindly complete separate transactions.
HOW WILL I KNOW MY ORDER HAS SHIPPED?
You will receive an email notification with your tracking information sent to the email address you provided at check-out.
WHAT IS ROUTE?
Route is package protection that covers against loss, theft or damage in transit. This insurance is optional and can be removed during checkout.
We highly encourage opting in to Route package protection at check-out, to protect you in the event your package does not reach its final destination successfully.
HOW DO I TRACK MY SHIPMENT?
Upon the shipment of your order, we will send you an email containing a tracking number along with a tracking link. This enables you to monitor the journey of your package, tracing its progress from our Pink Studio to your doorstep.
MY ORDER TRACKING SHOWS DELIVERED, BUT I DIDN’T RECEIVE MY PACKAGE. WHAT DO I DO?
If your package encounters a delay or has yet to arrive, this tracking information empowers you to communicate directly with your local post office for further assistance. It's important to note that once your package departs from our Pink Studio, the responsibility for its successful delivery lies with the designated shipping carrier.
If you opted in to Route package insurance, Click HERE to start a claim.
FAQ - PRODUCT INFORMATION
WHAT SIZE SHOULD I BUY?
WHAT SIZE DO YOU RECOMMEND FOR CHILDREN?
Our jewelry has not been designed or manufactured specifically for children and we do recommend that you use caution and your personal discretion for all children under 5. However, our products are nickel free, lead free, cadmium free and hypo-allergenic. The best sizes for little ears are Ultra Mini Blings, Mini Blings, Mini Cushions and Mini Leverbacks. Our Mini Marina necklaces are adjustable 16”-18” and can be worn by all, but were designed specifically for teens to adults.
DOES YOUR JEWELRY CONTAIN NICKEL?
All of our jewelry is 100% nickel free, cadmium free and lead free. We are proud to offer jewelry that is hypo-allergenic and safe sensitive ears.
HOW SHOULD I CARE FOR MY JEWELRY?
Use a soft microfiber cloth to polish crystals ad settings. To clean your jewelry hand wash with gentle soap and warm water. Gently pat dry before wearing.
The main component of our jewelry is Austrian Crystals; we combine many special coatings and effects to achieve different colors and levels of sparkle and intensity. Please avoid all chemical jewelry cleaners as this will void our Bling Warranty.
DO YOU SELL JOJO SIGNATURE TINS & HEARTS?
Our signature packaging is provided only with the purchase of JoJo Loves You merchandise.
WHAT IS A SINGLE?
Half of a pair of earrings. This service is provided in the event a single earring needs to be replaced.
Singles may be purchased here.
Please note some styles or colors may no longer be available. If the color you are looking for is not listed, we ask that you email us and provide photographs of the earring you are trying to match to info@jojolovesyou.com.
FAQ - ORDER INFORMATION
DO YOU OFFER E-GIFT CARDS?
Yes, we do! Click here for Gift Cards
WHERE CAN I USE MY E-GIFT CARD?
E-Gift Cards are redeemable online only at jojolovesyou.com
DO YOU OFFER GIFT WRAPPING?
Yes, we offer gift wrap for an additional charge of $4.95. The option to select the Gift Wrap is within each product prior to adding to cart. Gift wrap is final sale and non-refundable.
CAN I INCLUDE A HANDWRITTEN MESSAGE IN MY PACKAGE?
Absolutely! We would love to include a special message to help you "Spread the Sparkle". You can include that special message in the order notes.
HOW WILL I RECOGNIZE MY PURCHASE ON MY CREDIT CARD STATEMENT?
Credit card transactions will be processed as Bling Bar Jewelry Inc. DBA JoJo Loves You.
DO YOU CHARGE SALES TAX?
Rhode Island residents are required by state law to pay a 7% sales tax on all items.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept all major credit cards, PayPal, PayPal Express, Shop Pay with Affirm, Amazon Pay, Apple Pay, Meta Pay and Google Pay.
WARRANTY
WHAT IS YOUR BLING WARRANTY?
We will replace all pieces with a manufacturing defect for 90-days from the date of purchase. This includes a post that snaps off or a stone that falls out. Our Bling Warranty is voided if pieces come in contact with chemicals such as jewelry cleaner, perfumes and beauty products.
WHAT IS YOUR DEFECTIVE MERCHANDISE POLICY?
We apologize that you received a damaged item in your shipment. Please send a photo of the damaged product to info@jojolovesyou.com with your information and we would be happy to help you with a resolution.
Returns
WHAT IS YOUR RETURN POLICY?
Our brand's mission is to make sure your jewelry fits you perfectly. If you are unhappy with your purchase, whether it be the color or fit, we will be happy to accept your return within 30 days from the date of purchase. All products must be unworn and in their original packaging. Please allow 7-10 business days for your return to be received and processed. If your return is recieved outside of our standard 31 day return window, a store credit in the amount of your return will be applied to your account.
Login to your account to start your return.
We’ll send you a return shipping label if your return is accepted. Customers are responsible for the return shipping costs. The amount of $6.95 will automatically be deducted from your refund. Route shipping insurance is non-refundable.
Items returned without prior authorization will not be accepted.
You can always contact us with any questions at info@jojolovesyou.com.
Kindly note that items purchased via Facebook Live Sales, Facebook Fridays, Bling Sales, Sale or Clearance pages, and Singles are considered FINAL SALE and cannot be returned.
DO YOU OFFER EXCHANGES?
We are not able to offer exchanges at this time. We recommend returning the item(s) you'd no longer wish to keep and placing a new order for the new item(s). Once your return is received at our warehouse and processed, you will receive a refund back to your original form of payment. Please see our Return Policy for how to start a return.
HOW DO I START A RETURN?
Login to your account to start your Return.
CAN I RETURN AN ITEM(S) PURCHASED AT A RETAIL PARTNER?
At this time, we are unable to accept returns from our retail partners. Please contact the store where you made your purchase to inquire about their return policy.
REWARDS
HOW AND WHEN DO I EARN REWARDS POINTS?
For each transaction, you will earn 1 point for every $1 dollar spent. Points are granted once your order is fulfilled. If you want to stack up more points for discounts and exclusive offers, complete the tasks listed on the rewards page.
Please note that rewards can not be combined with additional sales, promotions or discount codes. In addition, only one reward code can be used at one time. If you'd like to use multiple rewards, kindly complete seperate transactions.
Rewards points may only be awarded for online purchases made at www.jojolovesyou.com. We are unfortunately unable to apply rewards to your account for purchases made via Instagram, Facebook, In-person events or Live Sales.
*Keep in mind- points will only be awarded if you're logged into your JoJo Loves You account. Log in here.
DO MY REWARDS POINTS EXPIRE?
Rewards points have a one-year shelf life, expiring if there's a year of inactivity on your JoJo Loves You account. Staying active involves making purchases, earning points, sharing referrals, completing product reviews and redeeming rewards.
CAN I LOSE MY REWARDS ACCOUNT?
If the reward program is abused, there's a chance you might lose your rewards account. Our rewards program relies on trust and fairness. If we detect any misuse, fraudulent activity, or breach of our terms and conditions, we reserve the right to end your participation, leading to the loss of accumulated points.
Abuse of the rewards program includes:
- Creating multiple accounts to gather reward points.
- Engaging in transactions solely for point accumulation without a genuine interest in our products or services.
- Reselling or transferring loyalty rewards to others.
FUNDRAISING
DO YOU DONATE TO CHARITABLE ORGANIZATIONS?
Our commitment to spreading love extends to charitable contributions. We're dedicated to making a positive impact by donating through our jewelry and supporting local charities. If you have a donation request and would like us to contribute to your charity or event, please don't hesitate to email us at info@jojolovesyou.com. Share the details about your charity and event with us, and we'll be eager to explore how we can give back and make a difference together.
WHAT IS THE GIVE LOVE COLLECTION?
Collections or pieces of jewelry that we’ve created, where a portion of our net proceeds are donated to support causes that are important to us. Shop our Give Love Collection Now. Click Here.
WHOLESALE INQUIRIES
HOW DO I SELL YOUR PRODUCTS IN MY STORE?
CONTACT US
CAN I VISIT YOUR STORE?
Our studio AKA The JoJo HQ is not open for public visits. We currently operate exclusively as an online retailer and maintain a studio where all our sparkly jewelry is designed and manufactured. We’d love for you to explore our extensive collection in our online store where you can find over 150 different colors and your perfect size.
I AM AN INFLUENCER OR MEDIA OUTLET AND I HAVE A PRESS INQUIRY. HOW DO I GET IN CONTACT WITH YOU?
You're amazing and we love teaming up!!! Whether it's goodies for your photo shoot, editorial needs, or a friendly chat over the phone, we'd love to connect.
Please email us with "PRESS INQUIRY" in the subject line at info@jojolovesyou.com.
Please include details about the type of press, your contact information, and the deadline.
2024/2025 Coupon Terms & Exclusions
Discounts valid online only at www.jojolovesyou.com. Discounts apply to qualifying, in-stock merchandise at the time of purchase and cannot be adjusted after the purchase is complete. Offer excludes select categories including accessories, singles, gift wrap, route package protection, charity collections, sale items and gift cards. This coupon cannot be used in combination with any additional promotion or discount codes. This offer is not retroactive on past orders.