Team Spirit Twinkle Stacker Trio

WHEN WILL MY ORDER SHIP AND HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

We process all orders Monday through Friday 9am-5pm EST. This excludes holidays and weekends. Our standard processing time is 2 business days. Please allow additional shipping transit time (1-5 business days) depending on the type of shipping chosen at checkout and the location of your packages final destination.

HOW WILL MY ORDER SHIP AND HOW MUCH DOES SHIPPING COST?

We offer complimentary USPS Ground Advantage (standard shipping 2-5 business days) with tracking on all orders of $75+. On orders under $75, USPS Ground Advantage with tracking is $7.95. 

In the event that a ship-to address is wrong upon order placement and the package is shipped, the customer will be liable for ALL costs associated with re-shipping the package to its correct destination.

We highly encourage opting in to Route package protection at check-out to protect you in the event your package does not reach its final destination successfully. 

DO YOU SHIP INTERNATIONALLY?

Unfortunately, we do not offer international shipping.

CAN I EDIT OR CANCEL MY ORDER AFTER IT HAS BEEN PLACED?

Once orders are placed you can't cancel or make any changes, so please check your shipping address, billing address, and items carefully.

CAN I SHIP TO MULTIPLE LOCATIONS IN ONE ORDER?

We are not able to ship to multiple addresses in one order. If you’d like to ship your packages to multiple locations, please kindly complete separate transactions.

HOW WILL I KNOW MY ORDER HAS SHIPPED?

Once you order has been marked as shipped, you will receive an email notification with your tracking information sent to the email address you provided at check-out.

WHAT IS ROUTE?

Route is package protection that covers against loss, theft or damage in transit. This insurance is optional and can be removed during checkout.

We highly encourage opting in to Route package protection at check-out, to protect you in the event your package does not reach its final destination successfully.

WHAT IS YOUR BLING WARRANTY?

We will replace all pieces with a manufacturing defect for 90-days from the date of purchase. This includes a post that snaps off or a stone that falls out.

Our Bling Warranty is voided if pieces come in contact with chemicals such as jewelry cleaner, perfumes and beauty products.

WHAT IS YOUR DEFECTIVE MERCHANDISE POLICY?

We apologize that you received a damaged item in your shipment. Please contact us with your name and order information and we will be happy to help with a resolution.

WHAT IS YOUR RETURN POLICY?

Our brand's mission is to make sure your jewelry fits you perfectly. If you are unhappy with your purchase, whether it be the color or fit, we will be happy to accept your return within 30 days from the date of purchase. All products must be unworn and in their original packaging.

Please allow 7-10 business days for your return to be received and processed. If your return is received outside of our standard 30 day return window, a store credit in the amount of your return will be applied to your account. 

Login to your account to start your return. We’ll send you a return shipping label if your return is accepted. Customers are responsible for the return shipping costs. The amount of $7.95 will automatically be deducted from your refund.

Route shipping insurance and added Gift Wrap is non-refundable. Items returned without prior authorization will not be accepted. You can always contact us with any questions.

Kindly note that items purchased via Facebook Live Sales, Facebook Fridays, Bling Sales, Sale or Clearance pages, and Singles are considered FINAL SALE and cannot be returned.

DO YOU OFFER EXCHANGES?

We are not able to offer exchanges at this time. We recommend returning the item(s) you no longer wish to keep and encourage placing a new order for the new item(s).

Once your return is received at our warehouse and processed, you will receive a refund back to your original form of payment.

CAN I RETURN AN ITEM(S) PURCHASED AT A RETAIL PARTNER?

At this time, we are unable to accept returns from our retail partners. Please contact the store where you made your purchase to inquire about their return policy.